Right from day one we at AccountAbility have had an on-line integrated mobile app that allows our users to do the simple transactions on their phones or tablets. I didn’t realize that we were ahead of the curve 3 years ago, but I was shocked to learn that in 2014 we are still on the leading edge.
I seems that most enterprise class software treat mobile as an after thought and their mobile apps don’t necessary update data on-line. We based our design on what the industry is starting to call micro-moments. These are small operational actions that users can do from their phones instead of sitting at a computer. Good design of a mobile app takes these use cases into consideration and makes sure the user can accomplish these small transactions with minimal tapping (and typing) and a clean UX.
Our most common mobile transaction is the loaning or returning of equipment. In our case the interactions are 2 or 3 screen taps and the scanning of a QR Code or bar code. Then a simple button tap to commit the transaction. We update our database on line and the transaction is complete. As we move into a world where there are more mobile devices than computers, we in the IT industry need to figure out which micro transactions belong on which devices and have a plan to provide the software to get our users mobile.